Service
Someone else on call when your platform breaks.
Full operational responsibility under formal SLAs — cloud, on-prem, hybrid, Tanzu. Monitoring, incident response, patch and lifecycle, monthly health reporting. 24/7 or business-hours.
How we work
What the engagement actually covers.
Every Managed Services engagement covers these pillars — scoped to your team's real starting point, not a brochure template.
01
Platform Monitoring
SLO-driven alerting with clear runbooks. No anonymous alerts, no 'something is wrong' pages — every alert routes to a named owner with a documented response.
02
Incident Response
Senior engineers on rotation, with post-incident reviews that change the system, not the on-call rota. Blameless, documented, actioned.
03
Patch & Lifecycle Management
Security patches, version upgrades and EOL tracking handled proactively. Change windows agreed quarterly, not whenever the vendor decides.
04
Health Reporting
Monthly platform health reports tied to business metrics — SLO attainment, capacity trend, cost trajectory, upcoming EOL events. One page, not fifty.
FAQ
Frequently asked questions.
Depends on what your platform serves. Customer-facing B2C or regulated financial workloads usually need 24/7. Internal-only tools often don't. We'll honestly tell you if you'd be overpaying.
Every managed-services engagement starts with a 2–4 week transition — reviewing runbooks, testing failover, pairing with your team. No surprise handover on day one.
Yes — a lot of our managed-services depth sits there. We're a Broadcom-authorised partner for Tanzu and cover the full stack from vSphere to TKG to TAP.
Assessment
Scope the right SLA, together.
45 minutes with a senior platform engineer to scope coverage, SLAs and pricing for your specific workload — no generic tier packages.